Responsible Gaming Policy

bg66 Responsible &
Safe Gaming

Q: Where can I get help if I think I have a gaming problem?

Contact bg66 via live chat or email at support@bg66.mom — our support team is available 24 hours a day, 7 days a week in both Bengali and English. You can also have an open conversation with family or trusted friends.

Let entertainment be enjoyable, never stressful — bg66 always places your mental well-being and financial safety first.

21+

For players aged 21 and above only

Our Responsible Gaming Commitment

bg66 believes that online gaming should be an enjoyable form of entertainment — never a source of problems in anyone's life. We place the well-being of every player in Bangladesh as our highest priority. On this page you will learn how to manage your own gaming habits, which warning signs to watch for, and how to get help when needed.

Responsible gaming is not just about following rules — it means staying aware of your budget and time, keeping yourself and your family safe, and keeping gaming within the boundaries of entertainment. bg66 is committed to helping you build that awareness.

6 Ways to Stay Safe

Deposit Limit

Set a maximum on how much money you can deposit per day, per week, or per month. Once this limit is in place, you cannot spend beyond your plan, and you stay protected from financial pressure.

Time-Out

When you feel you need a short break, temporarily suspend your account for a set period. With the time-out feature you can take a break from gaming ranging from 1 day up to several weeks.

Self-Exclusion

If you need longer-term support, use the self-exclusion option. This allows your account to be closed for an extended fixed period or permanently. Reactivation will not be possible during that time.

Loss Limit

Set a limit on the maximum amount you are willing to lose within a given period. Once you reach that limit, you will be automatically alerted and further play will not be possible.

Age Verification

bg66 is for people aged 21 and above only. Age verification is mandatory when creating an account. We take strict measures to keep minors away from gaming.

24/7 Support

If you have any concerns about gaming, contact us via live chat at any time. Support is available in both Bengali and English. Your information will be kept completely confidential.

Recognise the Warning Signs

If any of the signs below appear in your behaviour, contact bg66 support immediately or take a break.

Placing more bets to try to recover money you have lost
Borrowing money from family or friends for gaming
Lying about or hiding your gaming activity
Neglecting work, studies, or family responsibilities

Feeling restless or irritable when trying to stop gaming
Gaming to escape mental anxiety or depression
Wanting to stop on your own but being unable to
Gaming disrupting your sleep or eating routine

You are not alone

Experiencing these signs is not a weakness — it is a common problem that can be solved. bg66's support team will help you with complete confidentiality. Contact us via live chat or email us at [email protected].

How to Use the Protection Tools

Log in to your account

Set Your Limits

Deposit limit, loss limit, and bet limit — set each option according to your own preference. If you want to make changes, a waiting period may apply to ensure decisions are not made impulsively.

Activate a Time-Out or Self-Exclusion

If you feel it is needed, activate an immediate time-out or a long-term self-exclusion. During the break you will not be able to log in or deposit.

Get Help from Support

If you find it difficult to manage on your own, let our support team know directly via live chat. They will help you take the right steps — with complete confidentiality.

Core Principles of Responsible Gaming

Play for entertainment

Gaming should always be a form of entertainment, not a source of income. Before starting each session, remind yourself that this is for fun.

Stick to your budget

Only play with money you are prepared to lose. Never use emergency funds or household money for gaming.

Set a time limit

Decide on a time limit for each gaming session. Keep an eye on the clock and take a break when the set time is up.

No decisions driven by emotion

Do not place a large impulsive bet out of frustration or disappointment after a loss. Keep your emotions in check and make decisions with a clear head.

Not under alcohol or substances

Avoid gaming when under the influence of any substance. Play with a clear mind and in good condition.

Think of your family and loved ones

If you feel that gaming is affecting your family or social relationships, take a break immediately and seek support.

Protection for Minors

bg66 strictly enforces the 21+ age limit. To ensure that minors cannot use this platform in any way, we verify identity at the time of registration.

If there are children or teenagers in your home, make sure they cannot access your gaming account. Use a password on your computer or phone and never share your login details with anyone.

Identity verification is mandatory

At bg66, identity verification must be completed before any withdrawal. This ensures that only the verified adult account holder can carry out transactions.

Responsible Gaming FAQ

Log in to your account and go to the "Responsible Gaming" section in Account Settings. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it may require a waiting period.

Your account cannot be reactivated until the self-exclusion period has ended. This is intentionally designed so that decisions are not reversed in a moment of impulse. Once the set period is over, you can contact the support team to request reactivation.

Contact bg66 via live chat or email at [email protected] — our support team is available 24 hours a day, 7 days a week in both Bengali and English. You can also have an open conversation with family or trusted friends.

The minimum deposit at bg66 is ৳300 and the minimum withdrawal is ৳800. Using the deposit limit feature, you can set an even lower limit yourself, which helps support responsible gaming.

A Time-Out is short-term — typically from 1 day to a few weeks. It is suitable when you just need a brief rest. Self-exclusion is a long-term or permanent step — for when someone feels they need to step away from gaming for an extended period. In both cases, logging in and depositing are blocked during the break.

Try to help them directly — speak with empathy rather than judgment. If you contact bg66's support team, we can take protective measures on that person's account, provided their identity can be verified. Email our support as a family member.

Play Safe, Stay Happy

Use the responsible gaming tools at bg66, enjoy your favourite games, and reach out to our support team whenever you need help.

bg66 Responsible &Safe Gaming