bg66's Privacy Policy
This document explains, with full transparency, how your personal information is collected, processed, and kept secure.
bg66 is a safe and reliable online gaming platform operated for Bangladeshi users. We believe that protecting your personal information and privacy is one of our highest responsibilities. This Privacy Policy explains what information bg66 collects, why it collects it, how it is used, and what steps we take to keep your information secure.
By using our platform, you are considered to have agreed to this Privacy Policy. Please read it carefully. If anything is unclear, contact our support team.
This policy applies to all bg66 services, websites, and associated platforms. We recommend reading it alongside our Terms & Conditions and Responsible Gaming Policy.
1. What Information We Collect
bg66 collects only the information necessary to operate our services properly, ensure security, and provide you with a better experience. The types of information collected are as follows:
1.1 Information Provided at Registration
When you open an account with bg66, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — accounts are only provided to those aged 21 or above)
- Mobile number
- Email address (if applicable)
- Information related to your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account number)
1.2 Automatically Collected Information
When you access our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Browsing patterns and session duration on the website
- Cookies and log data
- Referral source (how you arrived at our site)
1.3 Transaction Information
For financial transactions, we store deposit, withdrawal, bonus usage, and game history records. This information is essential for financial security and fraud prevention.
2. Purpose of Data Collection
bg66 uses your information only for the legitimate purposes listed below:
- Service Operations: For creating, verifying, and managing accounts.
- Payment Processing: To complete secure financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Customer Support: To resolve your issues and provide assistance (via live chat and email).
- Security: To prevent fraud, money laundering, and unauthorised access.
- Age Verification: To ensure services are provided only to individuals aged 21 or above.
- Platform Improvement: To analyse user experience and improve service quality.
- Communications: To send important updates, security alerts, and account-related notifications.
- Responsible Gaming: To identify signs of problem gambling and provide timely support.
3. Cookies & Tracking Technologies
bg66 uses cookies and similar technologies to personalise your experience and ensure the platform functions correctly. There are three main categories of cookies:
3.1 Essential Cookies
These are necessary for the platform's core operations (maintaining login sessions, security verification, etc.). Without these cookies, the website will not work properly.
3.2 Functional Cookies
Used to remember your preferences (language selection, display settings, etc.) and provide a personalised experience.
3.3 Analytical Cookies
We analyse data collected through these cookies to understand how the platform is being used and improve our services. These cookies do not directly identify you.
You can control or disable cookies by changing your browser settings, though this may limit some features of the platform.
4. Data Sharing & Disclosure
bg66 never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following circumstances:
Service Providers
With trusted partners for payment processing, technical support, and security services — they use data only as directed by us, not for their own purposes.
Legal Obligations
We are legally required to disclose information based on court orders, legal investigations, or valid requests from regulatory authorities.
Fraud Prevention
Coordination with relevant authorities may occur to prevent suspicious activity or financial fraud.
Business Changes
In the event of a change of ownership or acquisition, information may be transferred, but the terms of this policy will remain in effect.
5. Data Security Measures
bg66 has implemented both technical and organisational security measures to ensure the highest level of protection for your information:
- SSL Encryption: All data transmitted on our website is secured through SSL (Secure Sockets Layer) encryption technology.
- Data Encryption: Stored information is protected with industry-standard encryption to prevent unauthorised access.
- Access Controls: Only authorised personnel can access necessary data, and every access is logged.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is available for additional account security.
- Payment Security: Financial information (bKash, Nagad, Rocket, Upay, bank transfer) is protected to the highest payment security standards.
Transmitting information over the internet is never completely risk-free. While we take every precaution, no platform can guarantee one hundred percent protection against external attacks. Please keep your password secure and do not share it with anyone.
6. Data Retention Period
bg66 retains your personal information only for as long as necessary:
- Active Accounts: All information is retained for the duration that the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a set period due to legal and regulatory requirements.
- Transaction Records: Financial transaction records are kept for an extended period to meet legal requirements.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
7. Your Rights
If you have an account with bg66, you have the following rights:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information in your profile.
- Right to Erasure: In certain circumstances, you can request deletion of your personal information (though some information may need to be retained due to legal obligations).
- Right to Object: You can object to the use of your information for marketing or analytical purposes.
- Right to Data Portability: You can request your information in a standard format.
- Right to Withdraw Consent: You can opt out of marketing communications at any time.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
8. Protection of Minors
bg66 strictly refrains from providing services to individuals under the age of 21. We do not knowingly collect any information from minors. Age verification is in place during the registration process.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.
9. Third-Party Links & Services
The bg66 platform may sometimes have connections to third-party services (such as payment gateways). These third parties have their own privacy policies, and their data collection and usage practices are not covered by this policy. We recommend that you review their own policies.
10. Changes to This Policy
bg66 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you via the platform or by email. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The date of the latest update will be noted at the top of each version of the policy. Previous versions are available upon request.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week: